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How we protect your privacy on roda putar

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect only the information we need to verify your identity, process your…

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Explore the Lobby Read FAQ
roda putar How we protect your privacy on roda putar
PRIVACY QUESTIONS

How to contact us about your data

Email support Send us a message about your privacy rights or data requests to our support team. Responses typically come within 24 hours during business days.
Live chat Open the chat window in your account lobby or on this site. Our team is available during peak hours to answer privacy and account questions immediately.
Account settings You can view and edit your personal information directly in your account settings under Profile. Changes take effect immediately and are logged for your security.
SECURITY AND COOKIES

How we secure your account and data

Password and encryption

Your password is encrypted the moment you set it, and we never store it in readable form. When you log in from a new device in Yogyakarta or anywhere else, we send a verification code to your email or phone first.

Two-factor authentication

Enable two-factor verification in your account settings to add a second layer of security. Once turned on, you'll enter a code from your phone each time you log in or withdraw.

Cookies and tracking

We use cookies to keep you logged in and to understand how you use the lobby. You can manage cookie settings in your browser, but some features may not work without them.

Data retention

We keep your personal data for as long as your account exists. After you close your account, we retain transaction records and verification documents for the period required by local law.

Payment partner data

DANA, OVO, GoPay and QRIS handle your financial details directly. We share only the minimum needed to process your deposit or withdrawal, and each partner has its own privacy policy you can review.

Your rights

You can request access to your data, ask us to correct errors, or request deletion. Rights available to you depend on local law. Contact our support team to make any of these requests in writing.

Frequently asked questions about privacy

Visit the login page and select 'Forgot Password'. We'll send a reset link to your email address on file. Click it, create a new password, and log back in. If you no longer have access to that email, contact our support team with proof of identity.

Yes. Open your account settings, scroll to 'Close Account', and confirm. We'll close your account immediately. Transaction records and identity verification documents are kept for the time required by local law, but your personal profile data is removed.

These payment partners are regulated by Indonesian financial authorities and use bank-level encryption. We never store your card or wallet credentials; the payment provider handles the transaction directly, and we receive only a confirmation code.

We share the minimum necessary with payment processors to complete your transactions and with authorities only when required by law. We do not sell your email, phone, or gaming history to marketers or third parties.

Withdrawal confirmations and transaction records are stored for the period required by local law to comply with financial regulations. You can download or view your transaction history in your account at any time.

Yes. Go to your account settings under Profile and edit your name, email, phone number, or address. Some fields like your original identity number are locked for security, but you can request a correction by contacting support.

We log all login attempts by device and location. If we detect unusual activity — like a login from a new city — we'll send you an alert and may ask you to verify via a code sent to your phone or email before allowing access.

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